For Customers
For Service Providers
GETTING STARTED
What is Pumpt?
Pumpt is an AI-powered marketplace that connects you with vetted, local service providers — from plumbers and electricians to cleaners and decorators. Instead of searching directories or waiting for callbacks, you simply describe what you need in plain language (or in your own language) and our AI handles the matching, scoping, pricing, and booking for you in seconds.
Where is Pumpt currently available?
Beta item — update when launching new geographies. Pumpt is currently in beta in Chelsea and Fulham (postcodes SW3, SW6, and SW10). We're starting here to make sure the service is excellent before expanding. If you're outside these areas, you can join our waitlist and we'll let you know when we launch nearby.
How do I book a service?
Just download the Pumpt app, open a conversation with our AI, and describe what you need in your own words — no forms, no categories. The AI will ask a few quick questions to scope the job, match you with an available vetted provider, and confirm the price and timing before you commit.
Can I use Pumpt in my language?
Yes. Our AI understands and responds in over 32 languages, including English, Hindi, Urdu, Mandarin, Cantonese, Arabic, and many more. Simply type or speak naturally in whatever language you're most comfortable with.
PRICING & PAYMENT
How does pricing work? Will I know the cost upfront?
For most jobs, Pumpt provides a fixed price before you confirm the booking — so you always know what you're paying with no surprises. For larger or more complex jobs that require a detailed assessment, we provide a price range and get providers to quote, presenting the options to you for approval before anything is confirmed. All prices are confirmed in writing before you commit.
Is there a fee to use Pumpt as a customer?
No. You simply pay the service price shown at booking — there are no platform fees, sign-up charges, or hidden costs added on top. Our fees are included in the final price you pay.
When am I charged?
We authorise the payment amount at the point of booking confirmation, then charge the payment at the end of the job with your approval. Pumpt uses PCI-DSS compliant payment processing — we never store your card details directly.
PROVIDERS & QUALITY
How are service providers vetted?
Every provider on Pumpt goes through our verification process before they can accept jobs. This includes: – Identity verification — photo ID plus live video confirmation – Trade licence checks — Gas Safe Register for gas engineers, NICEIC for electricians, and equivalent bodies for other trades – Review of qualifications and certifications relevant to their services Verified providers carry a Pumpt Verified badge on their profile. Only providers who pass these checks are matched with customers.
What happens if I'm not happy with the work?
After every job, you'll be asked to rate and review the provider. If something goes wrong or you're unhappy with the outcome, you can raise a concern through the app. Pumpt's support team will assist in mediating between you and the provider to reach a resolution. Please refer to our Terms and Conditions for full details of our dispute process.
Can I request the same provider again?
Yes. If you've had a great experience with a provider, you can request them directly for future bookings. Subject to their availability, Pumpt will prioritise matching you with them.
CANCELLATIONS
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule through the app. Our cancellation policy has three tiers based on how much notice you give: – More than 24 hours' notice — no charge – Less than 24 hours' notice — a partial cancellation fee may apply – Same-day or no-show — a higher cancellation fee applies Full details are set out in our Terms and Conditions.
PRIVACY & DATA
How does Pumpt handle my personal data?
Pumpt is registered in England and Wales and operates in full compliance with UK GDPR and the Data Protection Act 2018. Your personal data is used only to provide the platform's services — matching, booking, payments, and support. We do not sell your data to third parties. For full details, please read our Privacy Policy.
For Customers
For Service Providers
JOINING PUMPT
Who can join as a service provider?
Pumpt is open to independent contractors, sole traders, and small businesses across all trade and professional service categories — including plumbing, gas engineering, electrical, cleaning, decoration, carpentry, and more. You must be legally established to work in the UK and hold any licences or certifications required for your trade.
What does the verification process involve?
Beta item — manual WhatsApp verification. Update when automated IDV (Yoti) is live post-beta. During beta, our onboarding team will verify you via WhatsApp. The process involves: – Sending a photo of a valid government-issued ID (passport or driving licence) – A brief live video to confirm your identity matches the document – Confirmation of any relevant trade qualifications — Gas Safe registration number, NICEIC membership, or equivalent This is a manual process handled by our team and typically takes 1–2 business days. Once verified, you'll receive a Pumpt Verified badge and can start accepting jobs.
Do I need public liability insurance to join?
Yes. All service providers on Pumpt are required to hold adequate public liability insurance. This protects both you and the customers you work with. You'll be asked to confirm this as part of onboarding.
EARNING & COMMISSION
How does the commission model work?
Beta item — commission structure will be reviewed at the close of beta. During the beta period, we want to make it as easy as possible for you to get started: – Your first 3 jobs on Pumpt are completely free — 0% commission – After that, a 10% commission applies for the remainder of the beta period Commission is deducted automatically from each job payment processed through the platform.
When and how do I get paid?
Payments are processed through the platform and disbursed to your registered bank account after job completion within 24 hours. You'll receive itemised transaction records through the app for every job.
Am I employed by Pumpt?
No. Pumpt is a technology marketplace. You remain an independent contractor at all times. Pumpt does not employ, direct, or supervise your work. You are responsible for your own tax obligations, insurance, and compliance with all applicable laws. Pumpt's Terms and Conditions set this out fully.
JOBS & AVAILABILITY
How does job matching work?
Our AI matches job requests to providers based on your trade category, location, availability, and past performance. You'll receive job notifications and can choose to accept or decline. You're always in control of the jobs you take — there's no obligation to accept every match.
What area will I be asked to cover?
Beta item — update when Pumpt expands beyond Chelsea and Fulham. During beta, Pumpt operates in Chelsea and Fulham (SW3, SW6, SW10). Job matches are based on your proximity to the job location, with jobs tiered by travel distance. You'll only be matched to jobs within a reasonable travel range, which you can discuss with our onboarding team.
What happens if a customer cancels on short notice?
Pumpt's cancellation policy is designed to protect your time. If a customer cancels within 24 hours or fails to show up, a cancellation fee is charged to the customer and passed to you as compensation. Full details are in our Terms and Conditions.
What if I can't access the property to carry out the job?
If a customer fails to provide access at the agreed time, this is treated as a blocked-access cancellation under our Terms. You should document your attendance (photo or timestamp) and notify Pumpt through the app. A cancellation fee will be applied to the customer and you'll receive appropriate compensation for your time.
YOUR PROFILE & RATINGS
How are ratings and reviews managed?
After each completed job, customers are invited to rate and review your work. Your ratings build your reputation on the platform and influence future job matching. Consistently high-rated providers may qualify for the Pumpt Trusted or Pumpt Elite badge tiers over time, which increases your visibility to customers.
Can I be removed from the platform?
Pumpt reserves the right to suspend or remove providers who fail to meet our standards, including providers who receive sustained poor ratings, breach our Terms and Conditions, or fail to maintain required licences or insurance. We take the safety and quality of our platform seriously.
For Customers
For Service Providers
JOINING PUMPT
Who can join as a service provider?
Pumpt is open to independent contractors, sole traders, and small businesses across all trade and professional service categories — including plumbing, gas engineering, electrical, cleaning, decoration, carpentry, and more. You must be legally established to work in the UK and hold any licences or certifications required for your trade.
What does the verification process involve?
Beta item — manual WhatsApp verification. Update when automated IDV (Yoti) is live post-beta. During beta, our onboarding team will verify you via WhatsApp. The process involves: – Sending a photo of a valid government-issued ID (passport or driving licence) – A brief live video to confirm your identity matches the document – Confirmation of any relevant trade qualifications — Gas Safe registration number, NICEIC membership, or equivalent This is a manual process handled by our team and typically takes 1–2 business days. Once verified, you'll receive a Pumpt Verified badge and can start accepting jobs.
Do I need public liability insurance to join?
Yes. All service providers on Pumpt are required to hold adequate public liability insurance. This protects both you and the customers you work with. You'll be asked to confirm this as part of onboarding.
EARNING & COMMISSION
How does the commission model work?
Beta item — commission structure will be reviewed at the close of beta. During the beta period, we want to make it as easy as possible for you to get started: – Your first 3 jobs on Pumpt are completely free — 0% commission – After that, a 10% commission applies for the remainder of the beta period Commission is deducted automatically from each job payment processed through the platform.
When and how do I get paid?
Payments are processed through the platform and disbursed to your registered bank account after job completion within 24 hours. You'll receive itemised transaction records through the app for every job.
Am I employed by Pumpt?
No. Pumpt is a technology marketplace. You remain an independent contractor at all times. Pumpt does not employ, direct, or supervise your work. You are responsible for your own tax obligations, insurance, and compliance with all applicable laws. Pumpt's Terms and Conditions set this out fully.
JOBS & AVAILABILITY
How does job matching work?
Our AI matches job requests to providers based on your trade category, location, availability, and past performance. You'll receive job notifications and can choose to accept or decline. You're always in control of the jobs you take — there's no obligation to accept every match.
What area will I be asked to cover?
Beta item — update when Pumpt expands beyond Chelsea and Fulham. During beta, Pumpt operates in Chelsea and Fulham (SW3, SW6, SW10). Job matches are based on your proximity to the job location, with jobs tiered by travel distance. You'll only be matched to jobs within a reasonable travel range, which you can discuss with our onboarding team.
What happens if a customer cancels on short notice?
Pumpt's cancellation policy is designed to protect your time. If a customer cancels within 24 hours or fails to show up, a cancellation fee is charged to the customer and passed to you as compensation. Full details are in our Terms and Conditions.
What if I can't access the property to carry out the job?
If a customer fails to provide access at the agreed time, this is treated as a blocked-access cancellation under our Terms. You should document your attendance (photo or timestamp) and notify Pumpt through the app. A cancellation fee will be applied to the customer and you'll receive appropriate compensation for your time.
YOUR PROFILE & RATINGS
How are ratings and reviews managed?
After each completed job, customers are invited to rate and review your work. Your ratings build your reputation on the platform and influence future job matching. Consistently high-rated providers may qualify for the Pumpt Trusted or Pumpt Elite badge tiers over time, which increases your visibility to customers.
Can I be removed from the platform?
Pumpt reserves the right to suspend or remove providers who fail to meet our standards, including providers who receive sustained poor ratings, breach our Terms and Conditions, or fail to maintain required licences or insurance. We take the safety and quality of our platform seriously.
