1. Company Information
These Terms and Conditions ("Terms") govern access to and use of the services provided by Pumpt AI Technologies Limited, a company incorporated in England and Wales under company number 16507362, with registered office at 71-75 Shelton St, London, WC2H 9JQ ("Pumpt", "Company", "we", "us", "our").
Pumpt also operates as Pumpt AI Technologies Inc., a Delaware C-Corporation, for the purposes of US investor relations and planned international operations. Where services are accessed from or in connection with the United States, additional jurisdiction-specific terms may apply as notified to users.
Any queries regarding these Terms may be directed to:
Legal Contact
legal@pumpt.com
General Enquiries
info@pumpt.com
Registered Office
71-75 Shelton St, London, WC2H 9JQ
Company Number
16507362 (England & Wales)
Technical and usage data
13 months (analytics) or 26 months (aggregated)
2. Definitions
In these Terms, the following definitions apply:
"Platform"
The Pumpt website, mobile applications, desktop applications, APIs, AI systems, and all related digital services and interfaces operated by Pumpt.
"Services"
All features, functions, tools, and capabilities made available through the Platform, including AI-powered matching, conversational interfaces, scheduling, payments, and workflow management.
"Business Customer"
Any business entity (including restaurants, cafes, salons, retail shops, and other commercial operators) that accesses the Platform to procure services from Service Providers.
"Service Provider"
Any independent contractor, sole trader, or business registered on the Platform to offer and deliver trade or professional services to Business Customers.
"User"
Any individual or entity that accesses or uses the Platform, including Business Customers, Service Providers, and any authorised representatives acting on their behalf.
"AI Systems"
The artificial intelligence, machine learning, and natural language processing systems embedded within the Platform that generate matching outputs, estimates, recommendations, and conversational responses.
"User Content"
Any data, information, text, images, reviews, ratings, or other material submitted by Users to the Platform.
"Booking"
A confirmed engagement between a Business Customer and Service Provider facilitated through the Platform.
"Fees"
Any charges payable by Users to Pumpt for access to the Platform or specific Platform features, as published on the Platform from time to time.
"Intellectual Property"
All patents, trade marks, service marks, design rights, copyright, database rights, trade secrets, know-how, algorithms, software, and all other intellectual property rights, whether registered or unregistered.
"Force Majeure Event"
Any event beyond a party's reasonable control, including acts of God, war, civil unrest, cyberattacks, pandemic, government action, or infrastructure failures.
"Prohibited Content"
Any User Content or conduct prohibited under Section 10 of these Terms.
3. Acceptance of Terms and Eligibility
3.1 Acceptance
By accessing or using the Platform, you confirm that you:
have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at pumpt.com/privacy);
have the legal capacity and authority to enter into a binding contract;
are at least 18 years of age;
if acting on behalf of a business entity, are duly authorised to bind that entity to these Terms.
If you do not satisfy these requirements, you are not permitted to access or use the Platform.
3.2 Eligibility — Business Customers
To register as a Business Customer, you must:
operate a legitimate, lawfully registered business in the jurisdiction(s) in which you seek services;
provide accurate and complete business registration information;
maintain valid insurance and comply with all applicable health and safety, employment, and consumer protection laws relevant to your business operations.
3.3 Eligibility — Service Providers
To register as a Service Provider, you must:
be a lawfully established business, sole trader, or independent contractor;
hold all licences, certifications, and regulatory approvals required to perform the services you offer through the Platform;
maintain adequate public liability insurance and any other insurance required by applicable law or regulation;
have the legal right to work in the jurisdiction in which you offer services;
pass Pumpt's identity verification and onboarding checks to the standard required by Pumpt from time to time.
Pumpt reserves the right to refuse, suspend, or terminate registration of any User at its absolute discretion, including where a User fails to meet or maintain eligibility requirements.
3.4 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You must:
notify Pumpt immediately at legal@pumpt.com if you suspect any unauthorised access to your account;
not share account credentials with any third party;
use multi-factor authentication where offered by the Platform.
Pumpt accepts no liability for losses arising from unauthorised account access caused by your failure to maintain adequate credential security.Bank account details (where applicable for Service Provider payouts)
4. Nature of the Platform — Marketplace Model
4.1 Technology Intermediary Only
Pumpt operates exclusively as a technology platform providing AI-powered tools to facilitate introductions, workflow management, scheduling, and payment processing between Business Customers and Service Providers. Pumpt is a marketplace intermediary and not a principal party to any service contract.
All service contracts formed through the Platform are strictly bilateral agreements between the relevant Business Customer and Service Provider. Pumpt is not a party to, and accepts no liability under, any such contract.
4.2 No Employment or Agency Relationship
Nothing in these Terms or arising from any User's use of the Platform creates or implies:
an employment, worker, or quasi-employment relationship between Pumpt and any Service Provider or Business Customer;
an agency relationship authorising any User to act on behalf of Pumpt;
a partnership, joint venture, or fiduciary relationship between Pumpt and any User.
Service Providers are and remain independent contractors at all times. Pumpt expressly disclaims any responsibility for employment classification determinations by HMRC, Employment Tribunals, or any other regulatory or judicial body in respect of Service Providers.
4.3 Pumpt's Limited Role in Transactions
Pumpt's role in facilitating transactions is limited to:
operating the technology infrastructure enabling Users to connect;
providing AI-generated matching, estimates, and recommendations as non-binding tools;
processing payments on behalf of Service Providers as a payment facilitator;
providing dispute assistance as described in Section 17.
Pumpt does not act as a payment agent, trustee, or fiduciary in respect of funds held pending disbursement, except to the extent required by applicable payment regulations.
5. Artificial Intelligence Systems and Outputs
5.1 Nature of AI Outputs
The Platform incorporates AI Systems that generate recommendations, matching outputs, pricing estimates, workflow assistance, and conversational responses. You acknowledge and agree that:
AI outputs are probabilistic, generated through statistical modelling, and may not be accurate, complete, or appropriate for your specific circumstances;
AI outputs do not constitute professional advice of any kind, including legal, financial, safety, technical, or trade advice;
AI-generated estimates and quotations are indicative only and do not constitute binding offers or commitments;
AI matching recommendations are generated algorithmically and do not represent endorsement of, or warranty regarding, any Service Provider;
you are solely responsible for exercising independent professional judgement before acting on any AI output.
5.2 Human Verification Requirement
Pumpt strongly recommends that Users apply human judgement and professional expertise to verify all AI-generated outputs before acting on them, particularly in respect of:
safety assessments and risk evaluations;
regulatory compliance determinations;
financial or contractual commitments;
identity or credential verification of Service Providers.
5.3 AI Disclaimer
AI Output Disclaimer
ALL AI OUTPUTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUMPT EXPRESSLY DISCLAIMS ALL LIABILITY ARISING FROM RELIANCE ON AI-GENERATED OUTPUTS, INCLUDING BUT NOT LIMITED TO MATCHING RECOMMENDATIONS, ESTIMATES, CONVERSATIONAL RESPONSES, AND WORKFLOW SUGGESTIONS. USERS RELY ON AI OUTPUTS ENTIRELY AT THEIR OWN RISK.
5.4 Automated Decision-Making
Certain Platform functions involve automated decision-making, including matching algorithms, fraud detection systems, and the AI-assisted payment release concern process described in Section 17.1A. Where automated decisions produce significant effects outside the payment release concern process, you have the right to request human review by contacting legal@pumpt.com. The payment release concern process operates under the specific terms and finality provisions set out in Section 17.1A, which govern the rights of both Business Customers and Service Providers in relation to that process. See our Privacy Policy for further detail on automated processing.
5.5 Continuous Development
Pumpt's AI Systems are under continuous development and improvement. Pumpt reserves the right to modify, update, or withdraw AI features at any time without prior notice. We do not warrant that AI Systems will be free of errors, biases, or unintended outputs, and we disclaim liability accordingly.
6. Fees, Payments, and Financial Terms
6.1 Platform Fees
Pumpt charges Fees for access to the Platform and certain features. Applicable Fees are published on the Platform and may include:
subscription fees for Business Customers accessing the Platform;
commission or transaction fees applied to Bookings completed through the Platform;
fees for premium features, enhanced AI capabilities, or additional usage tiers ("Request Tokens");
onboarding or verification fees for Service Providers.
All Fees are stated inclusive or exclusive of VAT as indicated. Where VAT applies, it will be charged at the prevailing rate. Pumpt reserves the right to amend Fees on not less than 30 days' written notice.
6.2 Payment Processing
Payments on the Platform are processed by authorised third-party payment service providers ("PSPs"). By using the Platform, you agree to be bound by the PSP's terms and conditions in addition to these Terms. Pumpt acts as a payment facilitator and does not hold client money in a regulated capacity.
Service Provider payouts are subject to:
completion of identity and bank account verification;
deduction of applicable Pumpt Fees and transaction charges;
any applicable withholding or deductions required by law.
Pumpt is not responsible for delays in payment processing attributable to PSPs, banking systems, or User-provided information errors.
6.4 Refunds and Cancellations
Refund and cancellation terms applicable to Bookings are governed by the service contract between the Business Customer and Service Provider. Pumpt’s Fees are generally non-refundable except where required by law or as expressly stated in these Terms. Where a Booking is cancelled due to a verified fault by Pumpt’s platform (e.g., a documented technical failure), Pumpt may at its discretion offer a credit or partial refund of Platform Fees only. Where a Business Customer raises a concern regarding the release of payment to a Service Provider following job completion, such concerns are governed exclusively by the AI-assisted payment release concern process set out in Section 17.1A. Decisions made through that process constitute full and final settlement of the relevant payment dispute and are not subject to further refund claims outside that process, save for statutory rights that cannot lawfully be excluded.
6.4A Booking Cancellation Policy
Once a Booking has been accepted by a Service Provider, the following cancellation terms apply based on the time remaining before the scheduled job start time. All references to time are calculated from the moment the Business Customer initiates a cancellation request.
6.4A.1 Emergency Bookings — Non-Cancellable
Bookings designated as emergency or same-day jobs at the time of creation are non-cancellable from the moment of booking confirmation. No refund is available. This reflects the immediate nature of emergency service procurement and the commitment made to the Service Provider upon acceptance. Pumpt may in exceptional circumstances permit an admin-authorised cancellation at its sole discretion; any such override shall not create a precedent or entitlement for future cancellations.
6.4A.2 Zone 1 — Within 24 Hours of Job Start: No Cancellation
Where the scheduled job start time is within 24 hours at the time of the cancellation request, cancellation is not available through the Platform’s standard cancellation flow. No refund is due. The Service Provider is entitled to full payment for the confirmed Booking. Pumpt reserves the right to grant an admin-authorised cancellation in extraordinary circumstances only (including bereavement, hospitalisation, or regulatory enforcement action). Any such override is at Pumpt’s sole discretion, will be fully documented, and does not entitle the Business Customer to a refund as of right. The Business Customer remains bound by these Terms in respect of any outstanding payment obligation.
6.4A.3 Zone 2 — Between 24 and 48 Hours of Job Start: Penalty Cancellation with Provider Consent
Where the scheduled job start time is more than 24 hours but no more than 48 hours away at the time of the cancellation request, the Business Customer may submit a cancellation request subject to the following conditions:
A cancellation penalty of 25% of the confirmed job value (“Cancellation Fee”) applies. The applicable percentage is published on the Platform and may be updated by Pumpt on reasonable notice.
The Business Customer must select a reason for cancellation from the options presented on the Platform at the time of the request. Submission of a cancellation request does not constitute a confirmed cancellation.
The cancellation request is transmitted to the Service Provider, who has the sole right to accept or reject it within the response window specified on the Platform (default: 4 hours, or until 1 hour before job start, whichever is sooner).
If the Service Provider accepts the cancellation request: the Booking is cancelled, the Business Customer receives a refund of 75% of the job value (less any applicable Platform Fees), and the Service Provider receives the Cancellation Fee less Pumpt’s applicable commission margin.
If the Service Provider rejects the cancellation request, or does not respond within the response window, the cancellation request lapses and the Booking continues as confirmed. The Business Customer will be notified accordingly and remains obligated to honour the Booking.
Pumpt’s role in this process is limited to transmitting the cancellation request and selected reason to the Service Provider, processing any resulting payment disbursement, and taking its applicable commission on the Cancellation Fee. Pumpt does not adjudicate the Service Provider’s decision and accepts no liability for the outcome of any cancellation request.
6.4A.4 Zone 3 — More Than 48 Hours Before Job Start: Free Cancellation
Where the scheduled job start time is more than 48 hours away at the time of the cancellation request, the Business Customer may cancel the Booking freely at any time prior to the Zone 2 window opening. No cancellation fee applies. A full refund of amounts paid will be issued to the Business Customer via the original payment method, subject to the processing timelines of Pumpt’s payment service provider. The Service Provider will be
notified of the cancellation promptly. No Service Provider consent is required for a Zone 3 cancellation.
6.4A.5 General Cancellation Provisions
All cancellation zone thresholds are stored as configurable parameters and may be updated by Pumpt from time to time on reasonable notice. Cancellation of a Booking by a Business Customer does not affect any obligation to pay Platform Fees or charges already accrued. A Business Customer’s cancellation history, including the frequency and timing of cancellations, is recorded on the Platform and may be reflected in that Business Customer’s account standing and the information made available to Service Providers when considering whether to accept future Bookings. Nothing in this Section 6.4A affects any statutory rights of a consumer that cannot lawfully be excluded.
6.4A.6 Provider-Initiated Cancellations — Customer Entitlements
The cancellation zone restrictions set out in Sections 6.4A.1 to 6.4A.4 apply exclusively to cancellations initiated by the Business Customer. Where a confirmed Booking is cancelled by the Service Provider (a “Provider-Initiated Cancellation”), the following terms apply regardless of which cancellation zone the Booking is in at the time of the Provider-Initiated Cancellation:
The Business Customer is entitled to a full refund of all amounts paid in respect of that Booking if a replacement Service Provider is not confirmed within the re-matching window operated by Pumpt. No cancellation zone restrictions, cancellation fees, or penalty provisions applicable to Business Customer-initiated cancellations apply.
Pumpt will use reasonable endeavours to find a replacement Service Provider and will notify the Business Customer immediately upon a Provider-Initiated Cancellation. The Business Customer may at any time during the re-matching process elect to cancel the Booking entirely and receive a full refund, without any requirement to wait for the re-matching window to expire.
Where a Provider-Initiated Cancellation occurs within 24 hours of the scheduled job start time (Zone 1), the Business Customer’s right to a full refund and to elect immediate cancellation remains unaffected. The Zone 1 hard block on cancellation does not apply to Business Customers in Provider-Initiated Cancellation scenarios — the restriction exists solely to protect Service Providers from short-notice customer cancellations and has no bearing on situations where the Service Provider is the cancelling party.
If a replacement Service Provider is confirmed and accepted by the Business Customer, the Booking resumes under the original terms. A new 48-hour non-cancellable window (Zone 1 threshold) commences from the moment of the replacement Service Provider’s confirmation, not from the date of the original Booking.
Provider-Initiated Cancellations are recorded against the Service Provider’s account and may affect their standing and quality score on the Platform. Pumpt reserves the right to take action against Service Providers with a pattern of late or repeated cancellations, up to and including suspension or removal from the Platform.
For the full re-matching process and search window mechanics applicable to Provider-Initiated Cancellations, see Pumpt’s published Platform documentation. The re-matching search windows, escalation timings, and auto-cancellation backstops are configurable parameters that may be updated from time to time.
6.5 Disputed Transactions
In the event of a disputed transaction, Users should contact Pumpt at legal@pumpt.com in the first instance. Where a dispute concerns the release of payment to a Service Provider
following job completion, the process in Section 17.1A applies exclusively. For all other disputed transactions, Pumpt may assist with dispute resolution as described in Section 17 but does not accept liability for the underlying service contract dispute.
7.1 Service Providers and Sub-processors
We do not sell personal data to third parties. We share personal data only as described in this Policy or as required by law.
We may share personal data with the following categories of recipients:
7.1 Independent Contractor Acknowledgement
Service Providers expressly acknowledge and agree that they operate as independent contractors and not as employees, workers, agents, or partners of Pumpt. Service Providers retain full autonomy over:
how, when, and where they perform services;
the tools, materials, and methods used in service delivery;
their business operations, pricing (subject to Platform parameters), and client relationships.Identity verification and KYC service providers
All sub-processors are subject to contractual obligations requiring them to process personal data securely, lawfully, and in accordance with our instructions. A list of current sub-processors is available on request.
7.2 Service Provider Obligations
Service Providers are solely responsible for:
holding and maintaining all licences, accreditations, trade memberships, and regulatory approvals required by applicable law for the services they offer;
maintaining adequate public liability insurance (minimum cover as stipulated by Pumpt from time to time, currently no less than £1,000,000 per occurrence), professional indemnity insurance where applicable, and Employers' Liability insurance where legally required;
compliance with all health and safety laws, building regulations, electrical safety standards, and any other sector-specific regulations applicable to their trade;
all tax, National Insurance, and VAT obligations arising from their business activities;
ensuring that any sub-contractors or employees they engage are lawfully authorised to work and comply with all applicable employment laws;
maintaining their own contracts of insurance and not relying on Pumpt's insurance in any circumstances.We share Business Customer contact and booking details with Service Providers to the extent necessary to deliver requested services.
7.3 Employment Classification
Pumpt shall have no liability whatsoever for any employment classification dispute, worker status claim, or associated tax liability arising from a Service Provider's engagement with the Platform or with Business Customers. Service Providers indemnify Pumpt in full against any claims, penalties, or costs arising from employment misclassification.
8. Business Customer Obligations
Business Customers agree that they will:
provide accurate, complete, and up-to-date information when creating Bookings and communicating with Service Providers;
ensure that the premises or locations at which services are to be performed are safe, accessible, and compliant with applicable health and safety requirements;
not engage Service Providers discovered through the Platform to circumvent Pumpt's platform or avoid applicable Fees for a period of 24 months following their first introduction through the Platform;
comply with all applicable consumer protection, employment, and data protection laws in their use of the Platform;
not use the Platform to procure services for unlawful purposes;
pay Service Providers in accordance with agreed terms and not unreasonably withhold payment for satisfactorily completed services.
8.1A Provider Attendance and Blocked Access
8.1A.1 Premises Accessibility Obligation
Business Customers are required to ensure that the premises, location, or site at which a confirmed Booking is to be performed is accessible and ready for the Service Provider to commence work at the confirmed job start time. This includes ensuring that: a responsible person with authority to grant access is present or has made adequate access arrangements; any access codes, keys, or instructions previously agreed with the Service Provider are provided in advance; and all conditions at the site are safe and comply with applicable health and safety requirements.
8.1A.2 Verified Attendance and Evidence Submission
Where a Service Provider arrives at the confirmed job location and is unable to gain access or commence the Booking for reasons attributable to the Business Customer (including but not limited to: the Business Customer being absent, failure to provide access arrangements, incorrect address details, or refusal of entry without prior notice), the Service Provider may initiate a blocked access claim through the Platform. To do so, the Service Provider must submit the following evidence through the Platform’s designated evidence submission flow:
GPS-verified location check-in, automatically recorded by the Platform at the time of on-site arrival and validated against the confirmed job address;
Photographic evidence of the site, captured in-application at the time of the claim (not from the device gallery), with embedded timestamp and geotag metadata;
Confirmation of attempted contact with the Business Customer via the Platform’s in-application messaging system and by telephone; and
Selection of the applicable blocked access reason from the options presented on the Platform.
8.1A.3 Business Customer Response Window
Upon submission of a blocked access claim, the Platform will issue an urgent notification to the Business Customer. The Business Customer will have a period of 15 minutes (or such other period as specified on the Platform) to respond and resolve the access issue. If the Business Customer resolves the access issue within this window, the Booking will resume as confirmed. If the Business Customer does not respond or resolve the access issue within this window, the claim will be escalated for review in accordance with Section 8.1A.4 below.
Where a blocked access claim is escalated following expiry of the Business Customer response window, it will be reviewed by Pumpt’s AI-assisted moderation system, supported where necessary by Pumpt’s operations staff. Pumpt will review the evidence submitted, including GPS location data, photographic evidence, in-application communication logs, and the Business Customer’s response (or non-response) to the access notification. Pumpt’s determination following this review process is final and binding on both parties, consistent with the payment concern process framework set out in Section 17.1A.
Where Pumpt determines that a blocked access claim is substantiated:
full payment for the confirmed Booking will be released immediately to the Service Provider, bypassing the standard post-completion payment release window;
the Business Customer will be charged in full and is not entitled to any refund in respect of that Booking; and
the event will be recorded on the Business Customer’s account and may be reflected in their Platform standing and the information made available to Service Providers in respect of future Bookings.
8.1A.5 Repeat Failures and Account Action
A Business Customer who fails to provide access on two or more occasions within any rolling 12-month period may be subject to account review, formal warning, or suspension at Pumpt’s discretion. Pumpt reserves the right to suspend or terminate a Business Customer’s account where repeated failures to provide access indicate a pattern of conduct that is harmful to Service Providers or incompatible with the proper operation of the Platform.
8.1A.6 Statutory Rights
Nothing in this Section 8.1A excludes or restricts any statutory right of a consumer that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation. Where any provision of this Section 8.1A conflicts with a non-excludable statutory right, that statutory right shall prevail to the extent of the inconsistency.
9. Platform Usage Rules and Acceptable Use
9.1 Permitted Use
The Platform may be used only for its intended purpose of facilitating connections between Business Customers and Service Providers in accordance with these Terms. All other uses require Pumpt's prior written consent.
9.2 Prohibited Conduct
You must not, and must not permit any third party to:
access the Platform by automated means (including bots, scrapers, or crawlers) without Pumpt's prior written consent;
reverse engineer, decompile, disassemble, or attempt to extract the source code of any part of the Platform or AI Systems;
copy, reproduce, republish, upload, broadcast, or make available any part of the Platform or its content except as expressly permitted;
use Platform outputs, AI-generated data, or user data to train, develop, or improve any competing AI system or product;
circumvent, disable, or interfere with any security, authentication, or access control feature of the Platform;
introduce malicious code, viruses, trojans, or other harmful software to the Platform;
engage in denial-of-service attacks or other actions that disrupt or degrade Platform performance;
impersonate any person or entity, or misrepresent your identity, qualifications, or affiliation;
submit false, misleading, defamatory, or fraudulent reviews, ratings, or User Content;
use the Platform to facilitate unlawful activity, including money laundering, tax evasion, or procurement of unlicensed services;
commercially exploit the Platform or its content without Pumpt's written consent.
9.3 Consequences of Breach
Pumpt reserves the right, at its sole discretion and without prior notice, to:
suspend or permanently terminate a User's access to the Platform;
remove any User Content that violates these Terms;
report conduct to relevant regulatory, law enforcement, or professional bodies;
pursue legal action for breach of these Terms, including injunctive relief and claims for damages.
Suspension or termination does not relieve a User of any financial obligations accrued prior to such suspension or termination.
10. User Content
10.1 Ownership
You retain ownership of User Content you submit to the Platform. By submitting User Content, you grant Pumpt a worldwide, royalty-free, non-exclusive, sublicensable, perpetual licence to use, copy, store, display, process, and transmit your User Content for the purposes of operating, improving, and promoting the Platform.
10.2 Content Standards
You warrant that all User Content you submit:
is accurate, truthful, and not misleading;
does not infringe the Intellectual Property rights of any third party;
does not contain defamatory, discriminatory, offensive, obscene, or unlawful material;
does not contain personal data of third parties without their authorisation;
complies with all applicable laws and regulations.
10.3 Reviews and Ratings
Reviews and ratings submitted through the Platform must reflect genuine first-hand experience. Pumpt reserves the right to remove reviews that it reasonably suspects are fraudulent, incentivised, or in breach of these content standards. Pumpt does not warrant the accuracy or reliability of third-party reviews and ratings displayed on the Platform.
10.4 Pumpt's Content Moderation
Pumpt is not obligated to pre-screen User Content but may do so at its discretion. Pumpt reserves the right to remove, edit, or restrict access to any User Content at any time and without prior notice where it reasonably believes the content violates these Terms or applicable law. We are not liable for any loss arising from such actions.
11. Intellectual Property Rights
11.1 Pumpt's Intellectual Property
All Intellectual Property rights in and relating to the Platform and Services are owned exclusively by Pumpt or its licensors, including:
– all software, source code, object code, APIs, and technical architecture;
– all AI Systems, algorithms, models, training data compilations, and AI-generated outputs;
– all databases, data structures, and platform content;
– all trade marks, service marks, trade names, logos, and branding;
– all documentation, designs, and user interface elements.
11.2 Limited Licence to Users
Subject to your compliance with these Terms, Pumpt grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform solely for your permitted purposes as a Business Customer or Service Provider.
This licence does not permit you to:
– use the Platform or its outputs for any purpose other than your own legitimate business use;
– grant any third party access to the Platform using your credentials;
– use Pumpt's Intellectual Property for marketing, advertising, or commercial purposes without prior written consent.
11.3 AI Improvements and Derived Works
All improvements, enhancements, or derivative works arising from User interaction with the AI Systems are and shall remain the sole Intellectual Property of Pumpt. By using the Platform, you unconditionally assign to Pumpt all rights (including any moral rights waived to the fullest extent permitted by law) in any such improvements or derivative works.
11.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Platform, you grant Pumpt an irrevocable, perpetual, royalty-free licence to use such feedback for any purpose without obligation or compensation to you.
11.5 No Competing Use of Platform Data
You expressly agree that you will not use any data, outputs, or content obtained through the Platform to develop, train, or improve any competing technology platform or AI system.
Breach of this obligation constitutes a material breach of these Terms entitling Pumpt to seek injunctive relief without the need to demonstrate financial harm.
12. Data Protection
Pumpt processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of our data processing activities are set out in our Privacy Policy, available at pumpt.com/privacy, which is incorporated into these Terms by reference.
By using the Platform, you agree to the processing of your personal data as described in the Privacy Policy. Where you submit personal data of third parties (including your own customers or employees) to the Platform, you warrant that you have a valid lawful basis for doing so and have provided appropriate notice to those individuals.
Pumpt may use anonymised and aggregated data derived from Platform interactions for AI system improvement, analytics, and product development, as further described in the Privacy Policy.
Where Business Customers instruct Pumpt to process personal data on their behalf, a separate Data Processing Agreement (DPA) governs such processing. Business Customers may request a DPA by contacting legal@pumpt.com.
13. Confidentiality
13.1 Confidential Information
Each party may receive confidential information of the other party in connection with their use of the Platform ("Confidential Information"). Confidential Information includes technical specifications, pricing information, business data, AI system architecture, and any information designated as confidential or which a reasonable person would recognise as confidential.
13.2 Obligations
Each party agrees to:
– hold the other party's Confidential Information in strict confidence;
– not disclose Confidential Information to any third party without prior written consent, except to employees, advisers, or contractors on a need-to-know basis who are bound by equivalent confidentiality obligations;
– use Confidential Information only for the purpose of using the Platform in accordance with these Terms;
– notify the disclosing party promptly upon becoming aware of any unauthorised disclosure or use of Confidential Information.
13.3 Exceptions
Confidentiality obligations do not apply to information that:
– is or becomes publicly available other than through a breach of these Terms;
– was already known to the recipient at the time of disclosure;
– is independently developed without use of Confidential Information;
– is required to be disclosed by law, regulation, or court order (in which case prior written notice to the disclosing party shall be given where legally permissible).
14. Disclaimer of Warranties
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED.
To the fullest extent permitted by applicable law, Pumpt expressly excludes all warranties and representations, including:
– that the Platform will be uninterrupted, error-free, secure, or free of viruses or harmful components;
– that any specific outcome, result, or service standard will be achieved through use of the Platform;
– that the Platform is fit for any particular purpose;
– as to the accuracy, completeness, or reliability of any AI-generated output, matching recommendation, estimate, or content;
– as to the quality, competence, suitability, licensing, insurance, or regulatory compliance of any Service Provider;
– as to the accuracy of User Content, including reviews, ratings, profiles, and qualifications submitted by Users.
Nothing in this Section 14 affects any rights you may have under the Consumer Rights Act 2015 or other applicable consumer protection legislation that cannot be excluded.
15. Limitation of Liability
15.1 Excluded Liability
Nothing in these Terms excludes or limits Pumpt's liability for:
– death or personal injury caused by Pumpt's negligence;
– fraud or fraudulent misrepresentation by Pumpt;
– any other liability that cannot lawfully be excluded or limited under UK law, including liability under the Consumer Rights Act 2015 (where applicable).
15.2 Exclusion of Indirect Loss
Subject to Section 15.1, Pumpt shall not be liable — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — for any:
– loss of profits, revenue, or anticipated savings;
– loss of business, contracts, or goodwill;
– loss of or corruption of data;
– business interruption losses;
– loss arising from reliance on AI-generated outputs;
– indirect, special, consequential, or punitive losses;
– losses arising from disputes between Users;
– losses caused by User failure to comply with these Terms or applicable law.
even if Pumpt has been advised of the possibility of such losses.
15.3 Aggregate Liability Cap
Subject to Sections 15.1 and 15.2, Pumpt's total aggregate liability to any User arising from or in connection with these Terms, the Platform, or any Booking, howsoever arising, shall not exceed the greater of:
– £1,000; or
– the total Fees paid by that User to Pumpt in the 12-month period immediately preceding the event giving rise to the claim.
15.4 No Liability for Third Parties
Pumpt accepts no liability for the acts, omissions, defaults, or misconduct of:
– Service Providers in delivering or failing to deliver services;
– Business Customers in engaging, instructing, or paying Service Providers;
– third-party payment service providers, identity verification providers, or other sub-processors;
– any other third party whose services are accessed through or in connection with the Platform.
15.5 Force Majeure
Pumpt shall not be liable for any failure or delay in performance of its obligations under these Terms that results from a Force Majeure Event. Pumpt will notify Users as soon as reasonably practicable upon becoming aware of a Force Majeure Event affecting Platform availability and will use reasonable endeavours to restore service as soon as practicable.
16. Indemnification
You agree to indemnify, defend, and hold harmless Pumpt, its holding companies, subsidiaries, affiliates, directors, officers, employees, agents, investors, successors, and assigns (collectively "Pumpt Parties") against all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) ("Losses") arising out of or in connection with:
– your breach of any provision of these Terms or any document incorporated by reference;
– your misuse of or unauthorised access to the Platform;
– any User Content you submit, including claims that such content infringes any third-party rights;
– your failure to comply with applicable laws, regulations, licensing requirements, or tax obligations;
– any dispute between you and another User arising from a Booking or service contract;
– any claim by an employee, worker, or sub-contractor arising from your business operations;
– any regulatory investigation, penalty, or enforcement action arising from your use of the Platform.
Pumpt reserves the right to assume sole control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Pumpt in the defence of any such matter and not to settle any claim without Pumpt's prior written consent.
17. Dispute Resolution
17.1 User-to-User Disputes
Disputes between Business Customers and Service Providers arising from Bookings or service contracts are the sole responsibility of the parties to that contract. Pumpt is not a party to such disputes and has no obligation to resolve them. Pumpt may, at its discretion, offer a facilitated dispute assistance process as a Platform feature. Any such assistance is offered without prejudice and without creating any liability on Pumpt’s part. Payment release concerns following job completion are governed exclusively by Section 17.1A below.
17.1A AI-Assisted Payment Release Concern Process — Full and Final Settlement
17.1A.1 Scope and Application
Where a Service Provider marks a Booking as complete and a Business Customer chooses to withhold payment on the grounds of a concern about the service delivered (including but not limited to incomplete work, unsatisfactory quality, or an overcharge), that concern shall be submitted through and resolved exclusively by the AI-assisted payment release concern process operated by Pumpt (the “Payment Concern Process”). This Section 17.1A applies to all such concerns and supersedes any other dispute resolution mechanism in these Terms in respect of payment release following job completion.
17.1A.2 Agreement to AI-Assisted Decision-Making and Fair Process
By registering for and using the Platform, both Business Customers and Service Providers expressly agree and acknowledge that:
the Payment Concern Process uses artificial intelligence systems, supported where necessary by Pumpt’s operations and support staff, to assess the validity of a Business Customer’s concern using all available job data, evidence, communications, and records held by the Platform;
the Payment Concern Process and any decision made through it (whether by the AI system autonomously, following human review by Pumpt’s operations staff, or through a combination of both) represents a fair and reasonable approach to resolving payment concerns arising from Bookings completed through the Platform, and they consent to this method of assessment and resolution;
they accept the Payment Concern Process as the exclusive mechanism for resolving payment release concerns in connection with Bookings and agree to be bound by outcomes produced through that process; and
Pumpt will retain a complete record of all evidence, communications, AI reasoning, and decisions made through the Payment Concern Process, which constitutes the definitive record of how each concern was assessed and resolved.
17.1A.3 Full and Final Settlement
Once a decision has been made and communicated to both parties through the Payment Concern Process (including any decision made after human review by Pumpt’s operations staff), that decision constitutes a full and final settlement of all claims, disputes, and demands between the Business Customer and Service Provider in respect of: (a) the payment due to the Service Provider for the Booking in question; (b) any refund or partial refund of amounts paid by the Business Customer in respect of that Booking; and (c) any remedy proposed and accepted (or deemed accepted through non-response in accordance with these Terms) through the Payment Concern Process in relation to that Booking.
By accepting a resolution through the Payment Concern Process, or by failing to respond within the timeframes specified within the Platform (non-response being deemed acceptance per these Terms), both parties irrevocably waive all further rights to raise claims, chargebacks, or demands in respect of the same Booking and same subject matter, including any right to initiate a chargeback or payment reversal with a payment card issuer or acquiring bank in connection with that Booking, to the fullest extent permitted by applicable law.
17.1A.4 Chargeback Defence and Process Evidence
Users agree to submit accurate and complete information and evidence when raising or responding to a concern through the Payment Concern Process. The submission of false, misleading, or fabricated evidence constitutes a material breach of these Terms and may result in immediate account suspension or termination, recovery of any payment made in reliance on such evidence, and referral to relevant authorities where fraud is suspected.
In the event that a payment card issuer, acquiring bank, or other financial institution initiates a chargeback or payment reversal in connection with a Booking resolved through the Payment Concern Process, Pumpt reserves the right to use all records, evidence, AI reasoning, and outcome documentation retained through the Payment Concern Process in responding to and contesting such proceedings, to demonstrate that: (a) the payment was properly made; (b) the concern was submitted, assessed, and resolved through a fair and reasonable process; and (c) the cardholder expressly agreed to this process and its outcomes at the time of account registration.
17.1A.5 Reservation of Statutory Rights
Nothing in this Section 17.1A excludes or restricts any statutory right of a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation that cannot lawfully be waived or excluded by contract. Where any provision of this Section 17.1A conflicts with a non-excludable statutory right, the statutory right shall prevail to the extent of the inconsistency.
17.2 Disputes with Pumpt — Negotiation
Before commencing any formal dispute process, you agree to contact Pumpt at legal@pumpt.com with a written description of your complaint and the resolution sought. Pumpt will acknowledge your complaint within 5 business days and will engage in good-faith
discussions for a period of 30 days from acknowledgement (or such longer period as the parties may agree).
17.2 Disputes with Pumpt — Negotiation
Before commencing any formal dispute process, you agree to contact Pumpt at legal@pumpt.com with a written description of your complaint and the resolution sought. Pumpt will acknowledge your complaint within 5 business days and will engage in good-faith
discussions for a period of 30 days from acknowledgement (or such longer period as the parties may agree).
17.3 Mediation
If a dispute is not resolved through negotiation within the period specified in Section 17.2, the parties agree to refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) or such other mediator as the parties may agree, prior to commencing litigation. The costs of mediation shall be shared equally unless the mediator directs otherwise.
17.4 Governing Law and Jurisdiction
These Terms and all matters arising from or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales. Subject to the dispute resolution provisions above, the parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising from or in connection with these Terms, without prejudice to your right to seek injunctive relief in any jurisdiction.
17.5 Consumer Rights
If you are a consumer (as defined under the Consumer Rights Act 2015), nothing in these Terms affects your statutory rights to seek redress through appropriate alternative dispute resolution schemes, the courts of your local jurisdiction, or consumer protection authorities.
18. Platform Availability, Modifications, and Termination
18.1 Availability
Pumpt will use reasonable endeavours to make the Platform available on a continuous basis. However, Pumpt does not guarantee continuous, uninterrupted, or error-free access and may suspend the Platform:
– for planned maintenance, updates, or upgrades (with advance notice where reasonably practicable);
– in response to security incidents or threats;
– where required by law or regulation;
– for any other reason at Pumpt's reasonable discretion.
Pumpt shall not be liable for losses arising from Platform unavailability, except to the extent caused by Pumpt's wilful default.
18.2 Changes to the Platform
Pumpt reserves the right to modify, update, add to, or remove features of the Platform at any time. Where changes materially affect Users' use of the Platform, Pumpt will provide reasonable advance notice where practicable. Continued use of the Platform following any modification constitutes acceptance of the modified Platform.
18.3 Termination by Pumpt
Pumpt may suspend or terminate your access to the Platform, with or without notice, if:
– you breach any material provision of these Terms;
– Pumpt reasonably suspects fraudulent, abusive, or unlawful conduct;
– required by applicable law or regulatory authority;
– Pumpt ceases to operate the Platform for any commercial or strategic reason.
18.4 Termination by Users
You may terminate your account at any time by following the account closure process within your account settings or by contacting legal@pumpt.com. Termination of your account does not relieve you of any outstanding obligations, including payment of accrued Fees.
18.5 Consequences of Termination
Upon termination, for whatever reason:
– your licence to access the Platform ceases immediately;
– Pumpt may retain your data in accordance with its Privacy Policy and data retention obligations;
– provisions of these Terms that by their nature should survive termination (including Sections 7.3, 8, 11, 13, 14, 15, 16, and 17) shall continue in full force and effect.
19. Assignment and Corporate Transactions
Pumpt may, without restriction and without requiring User consent, assign, novate, transfer, mortgage, charge, or otherwise deal with any or all of its rights and obligations under these Terms, including in connection with:
– any investment round or capital raise;
– any merger, acquisition, takeover, or change of control transaction;
– any corporate restructuring, reorganisation, or group transfer;
– any sale of all or substantially all of Pumpt's business or assets;
– any administration, insolvency, or similar proceeding.
Where such a transfer materially affects Users' rights, Pumpt will provide reasonable notice and Users will have the opportunity to terminate their accounts without penalty.
Users may not assign, transfer, or sub-licence any right or obligation under these Terms without Pumpt's prior written consent. Any purported assignment in breach of this provision is void.
20. Regulatory Compliance
20.1 User Obligations
Each User is solely responsible for compliance with all laws, regulations, codes of practice, and regulatory requirements applicable to their use of the Platform and to their business activities, including:
– the Consumer Rights Act 2015 (where applicable);
– the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
– all trade licensing, certification, and accreditation requirements applicable to their profession;
– health and safety at work legislation, including the Health and Safety at Work etc. Act 1974;
– data protection law, including UK GDPR and the Data Protection Act 2018;
– anti-money laundering and counter-terrorist financing regulations;
– all applicable tax legislation, including VAT, income tax, and National Insurance obligations;
– the Equality Act 2010, including non-discrimination obligations in the provision of services;
– sector-specific regulations (e.g., Gas Safe registration, NICEIC/NAPIT accreditation, food hygiene certification).
20.2 Pumpt's Compliance
Pumpt operates as a regulated technology platform and maintains compliance with applicable UK laws, including data protection, consumer protection, and anti-money laundering requirements. Pumpt cooperates with competent regulatory and law enforcement authorities as required by law.
20.3 No Regulatory Advice
Pumpt does not provide regulatory, legal, tax, or compliance advice to Users. Users should seek independent professional advice to ensure their compliance with all applicable regulatory requirements.
21. General Provisions
21.1 Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, and any other policies or agreements incorporated by reference, constitute the entire agreement between you and Pumpt relating to your use of the Platform and supersede all prior agreements, representations, and understandings.
21.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect. The parties agree to replace any severed provision with a valid provision that most closely reflects the commercial intent of the original.
21.3 Waiver
No failure or delay by Pumpt in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise. A waiver of any right must be given in writing signed by a duly authorised representative of Pumpt.
21.4 Notices
Notices under these Terms shall be sent:
– to Pumpt: by email to legal@pumpt.com (with a copy to info@pumpt.com), or by post to 71-75 Shelton St, London, WC2H 9JQ;
– to Users: by email to the address associated with your account, or by in-Platform notification.
Notices by email are deemed received on the next business day following transmission (unless a delivery failure notification is received). Notices by post are deemed received on the third business day following posting by first class recorded delivery.
21.5 Third-Party Rights
Save as expressly provided in these Terms, no provision of these Terms shall be enforceable by any person other than Pumpt and the relevant User under the Contracts (Rights of Third Parties) Act 1999. Nothing in this Section affects any right of assignment or novation under Section 19.
21.6 Amendments to These Terms
Pumpt reserves the right to amend these Terms at any time. Where changes are material, Pumpt will provide not less than 30 days' prior notice by email to your registered address and/or by prominent notice on the Platform. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms. If you do not accept an amendment, you must cease using the Platform and close your account before the amendment takes effect.
21.7 Language
These Terms are published in the English language, which shall be the governing language in the event of any conflict or ambiguity arising from any translation.
21.8 Anti-Bribery and Corruption
You agree to comply with all applicable anti-bribery and anti-corruption laws, including the Bribery Act 2010. You must not offer, promise, give, request, agree to receive, or accept any bribe, corrupt payment, or improper advantage in connection with your use of the Platform or any Booking.
21.9 Modern Slavery
Pumpt is committed to preventing modern slavery and human trafficking in all its operations and supply chains. You agree to comply with all applicable modern slavery legislation and to notify Pumpt immediately if you become aware of any actual or suspected modern slavery in connection with the Platform or any service performed through it.
22. Contact Information
For all enquiries relating to these Terms, please contact:
Legal & Compliance Pumpt AI Technologies Limited
71-75 Shelton St, London, WC2H 9JQ
Legal Enquiries: legal@pumpt.com
General: hello@pumpt.com
— End of Privacy Policy —
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